Refund Policy

Introduction

At JobCraft, we want you to be completely satisfied with our services. This Refund Policy explains our policies regarding refunds and cancellations for paid services. Please read this policy carefully before making a purchase.

1. General Refund Policy

We offer a 7-day money-back guarantee for all paid subscriptions and services. If you are not satisfied with our service, you may request a full refund within 7 days of your initial purchase.

After the 7-day period, refunds are handled on a case-by-case basis at our discretion. We evaluate refund requests based on service issues, technical problems, or exceptional circumstances.

2. Eligibility for Refunds

You may be eligible for a refund if:

• You request a refund within 7 days of your initial purchase
• You have not excessively used the service (e.g., analyzed 100+ resumes)
• You experienced technical issues that we were unable to resolve
• The service did not function as described on our website
• You were charged incorrectly or duplicate charges occurred

2.1 Non-Refundable Situations

Refunds will not be provided in the following cases:

• After the 7-day refund period has expired (except in exceptional circumstances)
• If you violated our Terms of Service or Acceptable Use Policy
• If you have already received the benefits of the service (e.g., downloaded resume files, received analysis reports)
• Change of mind after extensive use of the service
• Failure to cancel a subscription before the renewal date
• Inability to achieve specific job application outcomes (we provide tools, not guarantees)

3. Subscription Cancellations

You can cancel your subscription at any time through your account settings. Upon cancellation:

• You will retain access to paid features until the end of your current billing period
• No refund will be provided for the remaining days of the current billing period
• Your subscription will not renew for the next billing cycle
• Your account will automatically revert to the free plan (if available)
• You can reactivate your subscription at any time

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@jobcraft.app
2. Include your account email address and order/transaction ID
3. Provide a brief explanation of why you're requesting a refund
4. Allow up to 5 business days for our team to review your request
5. You will receive an email with our decision and next steps

5. Refund Processing

If your refund is approved:

• Refunds will be processed to your original payment method
• Processing time is typically 5-10 business days
• You will receive a confirmation email once the refund is processed
• The refund amount may take an additional 3-5 business days to appear in your account, depending on your financial institution

6. Free Trial Policy

If we offer a free trial period:

• You can cancel at any time during the trial period without being charged
• You must cancel at least 24 hours before the trial ends to avoid charges
• If you do not cancel, you will be automatically charged for the subscription
• Free trial refunds are not applicable as no payment was made during the trial

7. Promotional and Discounted Purchases

Services purchased at promotional or discounted rates are subject to the same 7-day refund policy. Refunds will be issued for the amount actually paid, not the original full price. Promotional codes and discounts cannot be refunded separately and have no cash value.

8. Service Interruptions

In the event of significant service interruptions or downtime (more than 48 consecutive hours), we may offer pro-rated refunds or service credits at our discretion. We do not provide refunds for minor, temporary service disruptions or scheduled maintenance.

9. Chargebacks

If you initiate a chargeback or payment dispute with your financial institution instead of contacting us first, we reserve the right to immediately suspend your account and pursue the matter legally. Please contact us directly to resolve any billing disputes before initiating a chargeback.

10. Account Termination

If we terminate your account for violation of our Terms of Service or Acceptable Use Policy, no refund will be provided for any remaining subscription period. This includes cases of fraudulent activity, abuse of the service, or prohibited use.

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the service after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

12. Contact Information

For refund requests, billing questions, or concerns about charges, please contact us:

• Email: support@jobcraft.app
• Billing: billing@jobcraft.app

We strive to respond to all refund requests within 5 business days.